How to Help an Employee Struggling with Work Quality

Quality means “negative error rate per labor unit.” To determine an employee’s error rate, you need to ask: How many errors does an employee make in a defined unit of labor? (A unit of labor might be a particular amount of time, a particular quantity of results, or a number of specified concrete actions.)

The first solution to consider when it comes to the employee with a high error rate is retraining. Employees often find themselves charged with tasks and responsibilities for which they’ve received little or no training. They haven’t been given the information to master or the techniques to practice, sufficient to develop the basic knowledge and skill to do the work. If there is a high concentration fo employees with high error rates, there is a good chance the training was insufficient. Indeed, even if the training was great, ask yourself, “Can anyone really get really good at anything after just one class?” Retraining will improve just about anybody’s performance…