How Interpersonal Engagement Fuels Modern Restaurant Success
4 Min Read By Carrie Luxem
Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" and for good reason. In an industry where technical precision is essential, seamless service depends on more than just executing tasks.
After nearly 30 years of supporting thousands of restaurant operators and HR leaders, first as the Director of HR for Potbelly Sandwich Works and now as the CEO of Restaurant HR Group, I’ve seen firsthand what truly makes a restaurant rise to the top.
Spoiler alert: It’s not hard skills. If I had to choose between hiring someone for their technical knowledge or interpersonal skills, I would choose the latter every single time.
The People-Centered Success of Strong BrandsThat doesn’t mean you should ignore technical skills completely. After all, no one wants a chef who can’t cook or a cashier who struggles with point-of-sale systems. Still, the heartbeat of a thriving restaurant is its people. And what makes those people…
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