Five Ways to Increase Your Restaurant Customer Trust

It seems like every week, another restaurant chain is making headlines for a foodborne illness or stock withdrawal. At the same time, increasingly quality-conscious consumers hold restaurants to higher standards than ever. When managing complex modern food supply chains, how can restaurants reassure skeptical customers?

Here are five ways restaurant food safety and quality experts can strengthen trust in their businesses and their industry.

Open Up Communication Among TeamsGet everyone in the organization on the same page when it comes to standards and processes.

Educate everyone—from executives and managers to servers and kitchen staff—about the principles driving your safety and quality mission. Listen to employees’ concerns and ideas about their role in identifying and capturing incidents.

Open internal communication will establish a consistent vocabulary. By empowering employee advocates to articulate your brand promise, your commitment to supply chain health will carry…