What Delivery Customers Expect During the COVID-19 Pandemic

3 Min Read By Rachel Morgan

The restaurant industry has been hit hard by the COVID-19 pandemic and estimates a $225 billion loss over the next three months. Restaurants are scrambling to accommodate a new kind of market - the frenzied and fearful delivery customer. People are self-quarantining at home, on edge and ordering in.

How are restaurants responding to this new type of customer?

We’ve already seen restaurants responding with curbside pickup, no-contact delivery, tamper-evident labeling and packaging, heightened food safety and sanitation policies, and more strict health and safety rules for employees.

As a restaurant operator, it’s imperative to understand and adapt to this new type of customer or else risk significant losses.

What does the delivery customer expect now?Delivery customers want restaurants to follow CDC guidelines (and be vocal about it!)

Delivery customers want restaurants to communicate (well and often!) their updated company policies regarding COVID-19. Post social updates and…