Restaurant Tech Tips for QSRs

QSRs entered 2021 looking much different than they did a year ago, after having made significant and creative changes to their business models in the wake of the pandemic. Operations were changed to support delivery, mobile ordering, drive-thru, and self-service. Systems were changed to accept contactless payments, online payments, QR codes and digital wallets. Adaptation was key to survival. 

According to the National Restaurant Association (NRA), about two-thirds of restaurant meals are now consumed off-premises. With 73 percent of customers reporting that restaurant technology improves their guest experience, QSRs need to prepare for the reality that these technologies – and this level of rapid innovation – are here to stay. 

There is much to learn from the challenges faced in adjusting to the COVID-19 pandemic. QSRs can use the following tips to ensure they are investing in valuable technology for the changes ahead, as well as the network and technology infrastructure that…