The Power of Yes: How CMR Rocks Retention

3 Min Read By MRM Staff

Cameron Mitchell Restaurants (CMR), which is marking its 25th anniversary this year, can boast about many things including serving more than 2.5 million guests in 2017 and having 15 diverse concepts across the country including Ocean Prime. There’s one statistic that speaks volumes to those in the restaurant industry because it involves one of the most challenging aspects of the business: employee retention.

The restaurant group is winning the talent wars with a 5.4 percent management turnover rate in 2017 compared to 50 percent industry average and 57 percent hourly turnovers vs. 100 percent industry average.

Modern Restaurant Management (MRM) magazine spoke with Chuck Davis, Vice President of Human Resources, and Heather Buck, Vice President of Training, to learn more about what sets CMR apart and what other restaurants can learn from their example.

They say CMR has forged a culture of communication starting at the interview process that continues by hosting daily pit stops and…