Common Misconceptions About the Restaurant Phone Situation

Even among current business owners, there are a lot of misconceptions about interaction between consumers and staff members. Here are a few that are related to phones in the restaurant industry.

1. Phone calls are going to become obsolete in the near future.Due to the rise of automation, technology, texting, chatting, and other forms of easy communication, some people erroneously believe that phone calls are going to become obsolete. There is a definite decline, to be sure, but they’re not going away any time soon. In the specific case of the restaurant industry, there are multiple reasons why people will still regularly make calls: they have a problem with an existing order, they have special requests or dietary needs and need to speak to a person, they want to check in for a curbside pickup, they have complex concerns, and more. In an industry where hospitality matters, some types of concepts (not all) will need to  still provide that human touch in conversations. Because of…