Back-Office Automation Boosts Employee and Customer Satisfaction

Fickle consumers keep restaurants on their toes, ensuring that operators place customer satisfaction above all else. As restaurant wages continue to rise, pressure mounts to squeeze more productivity from workers. In 2016, Datassential surveyed 500 operators and well over half (62 percent) said they had already seen an increase in labor costs in the past year and 64 percent said they expect an increase in 2017. At the same time, restaurants struggle to recruit, train and retain employees, making it increasingly crucial to reduce employee turnover.

Picture this: a Venn diagram where customer satisfaction, worker productivity and employee satisfaction intersect to create powerful synergy.

You may wonder, “Is this perfect intersection achievable and sustainable?” The answer is “yes,” with the right solution — automation. When we say automation, we’re not talking about drones delivering food or robots flipping burgers. We’re describing the back-office automation that…