Get These IT Essentials Right to Protect Customers’ User Experience

The restaurant industry is roaring back into action as pandemic lockdowns wind down. That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers.

In fact, a recent Paytronix/PYMNTS report revealed 92 percent of vaccinated dining customers plan to keep ordering online, and another found sales generated through digital ordering platforms grew more than three times once the pandemic began.

With digital experiences guiding the future of the restaurant industry, it’s imperative for business leaders to get IT priorities in order to ensure user experience remains in top shape for the influx of customers who are looking for nourishment via digital ordering platforms - and rest assured if your online ordering fails, they will quickly choose the next restaurant that can serve them and getting them to return will be difficult.

Full-Stack Observability Should Be Your Guide -…