ADA Compliance in the Automated Present

Eatsa (“the Defendant”) is presumably “engineered to get you in and out fast,” but not if you’re blind according to a new lawsuit filed in the Southern District of New York, the federal court with jurisdiction over the culinary wonder world of the Big Apple. One big part of the litigation, in the opinion of this writer, centers around Eatsa having no front-of-the-house staff. Eatsa has a design concept that centers totally around technology: a customer walks in, orders and pays on an tablet, and the food is delivered in a cubby.

Business owners should have a nuanced understanding of disabilities and how they affect access and use of their services.

The American Council of the Blind, a non-profit organization with the stated mission of advocating for causes of the blind, and other potential blind customers (collectively, “the Plaintiffs”) sued Eatsa for failing to comply with, among other things, Title III of the Americans with Disabilities Act (“the Act” or…