Transforming Restaurant Operations: Uniting Teams and Closing Communication Gaps

Restaurants are complex businesses with many moving parts. Yet all of these parts must work together in harmony for the customer to leave the restaurant feeling satisfied, with their only hunger being to return for another visit. 

Unfortunately, the restaurant industry is notoriously known for being cliquish, and these cliques may not be as innocent and harmless as they may seem. In reality, they can cause significant damage to the business and its ability to provide guests with an incredible experience.  

A “communication silo” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group. When this happens in restaurants, it can harm the feeling of collaboration necessary to achieve peak operational efficiency.

One of the most unfortunate consequences of communication silos in the hospitality industry is a negative guest experience, and in the restaurant business, the…