Catering with a Side of Data and Wine Country Relief Fund

6 Min Read By MRM Staff

How a business caterer is using instant feedback and Southern Glazer's starts a fund for Wildfire relief in MRM's Daily Bite. Send news items to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. 

HappyOrNot and ZeroCater Bring Instant FeedbackHappyOrNot and ZeroCater have teamed up to use in-office customer feedback tools to provide data-driven customer service in high-growth startups and enterprise corporations.

To ensure continued success, ZeroCater realized two things: they needed to know what their customers really think about their services and they needed to be able to put this feedback to use. ZeroCater’s customer success team introduced the HappyOrNot solution to their high-volume clients, where it was immediately found that by utilizing HappyOrNot’s anonymous and easy-to-use Smiley Terminal™ and reporting service, they could access and monitor customer feedback data, fast.

“At ZeroCater, the customer experience is essential to our business,”…