Don’t Count Out Cash

2 Min Read By MRM Staff

The demise of cash payments might be exaggerated as 90 percent of people select cash as their most widely used payment method and 89 percent consider the ability to pay in cash as important for their customer satisfaction, according to Why Won't Cash Just Die???, a research report from PayComplete. 

What should restaurant operators take away from the results?

"Going fully cashless is a huge risk for any restaurant operator," Simon James, CEO, PayComplete, told Modern Restaurant Management (MRM) magazine. "Success in the trade often relies on being as welcoming to as many customers as possible. Eliminating cash payments almost certainly locks many people out from dining experiences completely with 55 percent of Americans in fact agreeing that being able to pay with cash supports inclusivity of all members of the community."

Among the report highlights: 

More than two-thirds (69 percent) sayd they always have cash on them.  One in three (33 percent) cash users fall…