You Would Like Fries with That: Enabling the Next-Generation of Drive-Thru | Modern Restaurant Management | The Business of Eating & Restaurant Management News

Artificial intelligence (AI) is something most of us encounter in our everyday lives without even realizing it. Social networks, mobile banking apps, chatbots, robo-readers, connected devices and even ride-sharing apps are all powered in one way or another by AI technology.

Accenture defines artificial intelligence as a “constellation of technologies - from machine learning to natural language processing - that allows machines to sense, comprehend, act and learn.” The driving concept behind AI is to impart human intelligence onto machines and technology. For businesses, this allows them to create automated, human-like interactions between customers and technology.

With COVID-19 slowing foot traffic, and the possibility for more in-person dining restrictions on the horizon, restaurant operators are increasingly investing in AI-enabled technology to redefine the restaurant experience. This is particularly true for quick-service restaurants (QSRs) and their drive-thrus.

The…

Rakesh Patel

Rakesh Patel serves as executive director of NCR Hospitality and is a leader in the product management group. Specializing in consumer engagement technology, Patel builds exceptional guest experiences and disruptive innovation. In his current role, he is responsible for developing engaging consumer experiences outside of the traditional four walls of the restaurant.

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Rakesh Patel