Diners Believe Customer Experience Is Declining Due to Labor Shortages

A majority of diners report diminishing guest experience because of labor shortages at restaurants, according to a consumer survey from HungerRush.

Key takeaways include:

More than half of consumers surveyed (51 percent), felt that independent restaurants have been impacted the most by not having enough staff to take orders, cook food, and handle deliveries - followed by major chains (36 percent) and mid-sized regional restaurants (14 percent). 57 percent of consumers aren’t confident that a busy store will take their order correctly. 72 percent of consumers said they would opt to use an automated phone bot to place an order depending on the situation.With these shortages, friction points are increasing in the dining experience with longer wait times to receive food (33 percent), diminished customer experience due to overstressed staff (32 percent), and longer wait times just to place an order (17 percent) being among the top three pain points.

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