Food Delivery Fraud: Challenges in Ensuring Security for Platforms, Drivers, and Consumers

The U.S. is the second-largest online food delivery market​ and generated an estimated $218B in revenue in 2022. And experts predict the market will increase close to $500B by 2027. Due to the growth and increased demand, leading food delivery platforms such as Uber Eats, DoorDash​, and Grubhub are also facing the growing threat of fraud and abuse on both the customer and driver sides as scams and scammers become more sophisticated. This threat encompasses both sides of the transaction: customers and drivers, requiring collective vigilance and adaptive strategies to counteract evolving scams.

Amid this situation, there's been a crucial change. Seattle has put forward new rules, being the first in the U.S. to protect gig workers from sudden “deactivation.” This change shows how the industry is dealing with security, the economy, and how gig work works. This is different from what's usual, leading to a careful struggle between keeping workers' rights safe and…