Third-Party Delivery Service Management in the Age of COVID-19 – and Beyond

2 Min Read By Chris Monk

While takeout and delivery revenue has more than tripled since 2014, reaching over $300B+ in 2019, demand for delivery services has skyrocketed as businesses shift to takeout and delivery-only models in response to COVID-19.In fact, delivery is 300 times more popular than before social distancing measures came into effect, per Yelp’s Coronavirus Economic Impact Report.

As third-party delivery services become a primary revenue stream for restaurants, efficiently managing the influx in delivery orders becomes the key to success. However, for those who previously weren’t focused on delivery and lacked a third-party delivery strategy, there can be a steep learning curve.

Some may be navigating common challenges of managing deliveries for the first time, such as the need to monitor multiple tablets for different services. Others may find the processes they had in place are being overloaded with orders, as team members scramble to relay third-party delivery orders to the kitchen staff…