Toast’s Guide to the Restaurant Guest

Nearly 50 percent of Americans place cleanliness and safety as most important when ordering delivery.And 64 percent expect restaurant staff to wear PPE.Those are among the insights on the evolving restaurant diner contained in Toast's industry survey, Guide to the Reestaurant Guest. More than 700 guests sharee how their expectations have changed and what a great restaurant experience looks like today.

"Everyone is navigating the new normal with a new perspective: changed expectations of restaurants, how they choose whether and where to eat out, and what great hospitality looks like to them," said Kelly Esten, Toast VP of Product Marketing.  "A few months ago, my own decisions, like those of the guests we surveyed, were based primarily on value and food quality. Now, though, safety is top of mind, with the majority of guests sharing that certain safety measures like PPE and staff interactions would determine whether or not they’d return to a restaurant at all. Guests also…