Excellent Restaurant Customer Service Drives Customer Loyalty

Customer loyalty is key in the restaurant industry. Word-of-mouth and social media postings, good and bad, have helped and ruined many a restaurant. The old saying – we’ll tell 11 people about a bad experience, but only three about a good one, is never truer than in the restaurant business.

Restaurants simply cannot survive on first-time diners. It’s essential that good food and great customer service drives repeat business and successful restaurants.

The good news? There’s hardly an industry that can resolve a bad experience better than the restaurant business.

Here are some customer service tips that will inspire customer loyalty and repeat business for all restaurants. 

Free FixThe easiest customer service fix is offering a free drink when the smallest thing goes wrong and a complimentary dinner when things go terrible wrong. Is losing a $75 dinner worth the customer never coming back?  Probably not. A complimentary fix almost always drives repeat business.

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