Report: Diners Crave Complementary Technology

Diners have increasingly high expectations for their entire restaurant experience, from making a reservation to paying the check, according to a "Diners of the Future” report from SevenRooms. With more than half of Americans (51 percent) wanting their server to remember them from a previous visit to make a dining experience stand out, restaurants are expected to deliver that personalization at scale. Advanced technology like AI-powered chatbots, voice-powered assistants and software that collects guest data helps restaurants achieve these high standards, but needs to be implemented with a human-forward approach as guests get increasingly familiar with these new technologies. The study, conducted with third party research firm YouGov, examined diners’ expectations around the use of technology in the restaurant industry. “The ubiquity of technology and personalization in our daily lives has created an urgency for restaurants to evolve with guests’ expectations,”…