2023 Restaurant Technology Trends: Consolidation, Experience, and Fees

3 Min Read By Greg Staley

The last few years have seen unprecedented disruption for restaurants. Closures, supply chain problems, labor shortages, technology, and inflation are just a few of the challenges operators have faced in recent years. So, what could the coming year possibly bring when the last few have felt so unpredictable?

I see a few things on the horizon as part of the ongoing evolution of the relationship between restaurants and technology. Guest experience is more important than ever as a likely recession increases competition for business. Technology acquisitions will drive consolidation, which coincides with demand from operators. The need for new or unified technology will drive more franchisors to add technology fees.

Here are six things I see coming in 2023:

Labor pressure is easing, but operators are still looking for labor managementThe immediate 2022 labor crunch has been extremely painful for operators. The worst of the labor problem is beginning to ease. Labor will remain…