Amid Influx of New Employees, Restaurants Must Build and Reinforce Brand Excellence | Modern Restaurant Management | The Business of Eating & Restaurant Management News

The recent workforce shortage brought the restaurant industry to its knees. Fewer employees have carried the burden of prepping, cooking, and serving food while working to keep guests safe. Now, massive layoffs in other sectors (including tech, real estate, etc.) will create more job seekers in the restaurant/hospitality industry. This influx of new employees means that restaurant brands will need to build (and reinforce) cultures of excellence.

Tech is essential to this effort. Restaurants must adopt tech solutions to boost safety, quality, accuracy, transparency, consistency, and compliance – all factors that contribute to brand excellence. To accomplish this:

Improve training efforts. Unfortunately, many restaurants are using archaic training programs, so update your training to be current, relevant, and tech driven. Some restaurant brands have started successfully utilizing microlearning platforms, learning management systems, AI, and gamification to provide interactive…

Francine Shaw

Francine L. Shaw, CEO of Savvy Food Safety, is a successful entrepreneur, author, and speaker who spent 20+ years working in the foodservice industry. Her career has included performing services (operating partner, corporate/private trainer, health inspector, 3rd party inspector, adjunct professor) in various sectors of the foodservice industry. She has written 200+ articles for national trade magazines and appeared on Dr. Oz, the BBC World Series Radio, and iHeart Radio as a food safety expert.

Paul Damaren

Paul Damaren is Executive Vice President, Business Development at RizePoint, a technology leader in the food safety, quality management, compliance, and social responsibility space. RizePoint’s quality management software solutions help companies, including Starbucks, McDonald’s, Marriott, and more, keep brand promises through their quality, safety, and compliance efforts. Customers gather better data, see necessary actions earlier, and act faster to correct issues before they become costly liabilities.

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Francine Shaw

Paul Damaren