AI Enables Restaurants to Prevent Poor Service from Wreaking Havoc on Their Bottom Lines
4 Min Read By Miika Makitalo
The restaurant business is a particularly tough one. Customers constantly expect the best service, meaning that restaurants have to control many more factors than other businesses. Some elements of the customer experience restaurants must consider creating an exceptional customer journey include staff friendliness, wait times, quality of products, and more. All of this makes it easy to not meet customer expectations along the way.
The Busy Season ApproachesAs families meet this holiday season, they will likely choose a restaurant to spend their time together. This creates an opportunity for restaurant managers to bring an exceptional customer experience to the whole family. However, it also poses challenges if the experience will not be what the customer anticipated.
A negative customer experience during the customer season might not only result in negative word of mouth from one or two customers but from an entire family, spreading its reach and discouraging more potential customers…
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