Why Tech Is the Future of Restaurant Hospitality

Technology has had a profound impact on the way people connect, relate and interact with one another. Psychologists and publications alike have weighed in on the pros and cons of technology and relationships — do text messages, dating apps and social networks help people stay more connected than ever before or do they create empty relationships that are shallow, less personal and less authentic? The hospitality industry has weighed this question carefully, viewing dining as one of the last remaining forms of entertainment revolving around conversation, laughter and connection with loved ones without technological barriers. But over the past few years it seems as if the answer may be shifting toward a more tech-savvy approach. While some traditionalists argue technology is at odds with hospitality, restaurants are increasingly adopting innovations in tech to build relationships and deliver an elevated guest experience in a number of ways.

To date, the use of technology in…