Mastering the Art of Anticipation: Recognizing Guest Cues Before They Do

In the hospitality and service industry, the ability to see beyond the obvious and anticipate guests' needs before they are even aware of their own needs is a skill that sets good from exceptional service apart. The key lies in understanding subtle cues and employing a proactive approach to ensure a seamless and delightful experience for patrons. Here we will explore the art of recognizing guest cues and the importance of a figure-eight work style that allows the staff to see the programs and needs before they arise. This is where staff members focus on the minutiae of service to stay one step ahead.

Figure-Eight Work Style: A Dance of AnticipationEmbracing a figure-eight work style is akin to a well choreographed dance, where staff members seamlessly navigate between tasks and personalization in anticipation of the needs of the guests. Doing so from the beginning allows for taking time for proper introductions, learning names, and establishing a personal connection, all of which…