How AI and Gig Workers Will Improve Customer Service for Restaurants

The past few years have undeniably changed the restaurant industry in more ways than one could imagine. Especially during the pandemic, restaurants have grappled with unexpected challenges, particularly in maintaining exceptional customer service amidst shifting operational dynamics. But as with every challenge, innovation thrives. Enter AI and gig workers. These are not just buzzwords but actionable solutions that could revolutionize the way restaurants operate, addressing the very core of their challenges.

The State of Customer Service in the Restaurant IndustryCustomer service in restaurants is just as critical as the food itself. Yet, there are nuances specific to the industry that can lead to its degradation. Staffing shortages have always plagued the restaurant business. And it's not rare to see a waiter doubling up as a host or a bartender because of understaffing. When employees are spread thin, mistakes and oversights become inevitable. Add to this the high turnover…