Tech Talk: Is the Delivery Dilemma Over?

5 Min Read By MRM Staff

Many restaurant industry headlines in 2017 revolved around the subject of delivery with major players testing the waters or expanding delivery programs to meet customer demand. Modern Restaurant Management (MRM) magazine surveyed industry experts for their views on whether the delivery dilemma was over and what to expect in the year ahead. If a restaurant wasn't on the delivery bandwagon, can they catch up?

To see a companion piece on this subject, click here.

Mike Arenth, CEO, HotSchedulesMike ArenthDelivery demand can be very fluid.

Foodservice delivery remains a very attractive opportunity for restaurant operators. Research firm NPD Group has estimated that off-premise foodservice orders will outpace overall restaurant industry traffic growth over the next decade. But delivery demand can be very fluid. Weather, major sporting events, holidays, and more can all significantly impact demand for delivery, and the staff required to fulfill that demand – sometimes expected and…