Five Restaurant Mistakes That Kill Customer Loyalty

As anyone in the restaurant business will tell you, customer loyalty is absolutely essential to success. After all, loyal customers aren’t just the ones spending money at your establishment—they’re also the people writing reviews online and telling their friends to visit. In other words, a trusting and loyal customer is worth their weight in gold. But how can you make sure your customers stay loyal?

Here are five big mistakes restaurants should avoid to maintain customer loyalty.

InconsistencyWhile your restaurant is likely to change and evolve over time, providing a consistent quality of food, service and experience is an important part of making your customers want to come back for more. People like to know what to expect when they dine at a familiar place, so consistently meeting or exceeding your customers’ expectations will help them know they can rely on your establishment for a positive experience.

Lack of TransparencyA big part of what makes a customer loyal to…