New Experiences and Channels: The Restaurant Industry in 2021

3 Min Read By Joel Montaniel

2020 has been an incredibly trying year for the restaurant industry. It's estimated that 100,000 restaurants have already closed because of the pandemic and there’s no doubt that we will continue to feel the effects of 2020 well into 2021. However, not all hope is lost.

As operators begin to firm up plans for the new year, they should keep in mind the wants and needs of their guests and take the lessons they’ve learned this year to prep themselves for what’s next to drive future success.    

Personalized Dining is the FutureWhile the COVID-19 pandemic has impacted restaurants and operators themselves, it has also changed consumer habits in ways we could have never imagined. As we head into the new year, we expect to see consumers traveling less, shifting their discretionary travel spending to local experiences like restaurants.

To fulfill these new dining expectations, operators should plan to provide their guests with a quintessential 360-degree experience that is…