Guest Expectations: What Customers Want as Restaurants Reopen

While some restaurants are starting to reopen for indoor dining, the pandemic is still rampant across the United States. For a successful reopening, it is vital that restaurants consider what customers expect of them. 

Customers have received a taste of the ultimate effortless experience this year. Mobile ordering, delivery, and curbside pickup apps made customers feel safer during the lockdown. Pain points like calling to order via phone, walking into the restaurant, waiting in lines, and even driving to the restaurant at all were eliminated. 

While more customers will be venturing out in public, restaurants need to make sure these pain points do not return. After experiencing effortless experiences, waiting in lines will cause intensified frustration. 

Restaurants must keep the effortless ordering trend alive, even once their doors are open for dine-in. Technology and mindful implementation are key to keeping this trend alive. 

How Can Restaurants Reopen Successfully? 

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