The Future of Dining | Modern Restaurant Management

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. The reality is that the real next-generation of dining will be about enhancing the restaurants we all visit and love to feel more customized, efficient, and more connected with their guests – in every way.

The past year has created many challenges for the restaurant industry. Any time there is a disruption in an industry, gaps appear that create opportunities to reassess what is working, what isn’t and explore how to modernize operationally. Almost more than any other sector, we’ve seen this in the restaurant and hospitality industry. After all, it is here that operations are run on infamously razor thin margins, and the opportune emergence of technologies that provide a better experience for venues and guests mean for the first time in decades, restaurants…

Laurent May

Laurent May is the Head of Ready, a fully integrated mobile self-ordering, payment and loyalty technology solution that’s defining the next generation of hospitality venues. He has over 20 years of product management expertise in the electronic payments space leading high performance teams.

Alen Puaca

Alen Puaca is the Design Director at Ready who in the past 25 years has worked on designs for virtual, online and physical spaces from EXPO pavilions, theme parks, museums, and Olympics. At Ready he is focused on the experiences that software can provide to enhance spaces within the hospitality domain.

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Laurent May

Alen Puaca