Complexity Kills: Three High-Impact Ways to Simplify Core Business Operations

Complexity is an enemy and the faster a company grows the harder it is to eliminate it.

As companies grow, complexity seeps further into the business at every level of the operation. Executives experience this in spades as they increase revenues, earnings, market share, employee base and product or service offerings. Communicating effectively gets harder and "priorities" tend to grow exponentially as each group and department wants to contribute to the company’s success. And, all too often, internally-focused issues start to dominate the leader’s dialogue.

Amid the chaos that can ensue as a business grows, it’s wise at that very tumultuous time to renew your commitment to a customer-centric and frontline-team focus. Complexity is an enemy and, the faster a company grows, the harder it is to eliminate it. Staying focused on customers and frontline teams will help drive great service, increase customer retention and referrals and, in doing so, help foster and sustain double digit…