Do’s and Don’ts for Motivating Young Servers

3 Min Read By Emily Tatti

Diners judge the quality of your restaurant on two things: your food and your service. And unfortunately, when guests go online to make a complaint, they normally do so because they have experienced less than stellar customer service. If they feel unwelcome or unattended to, they will let the world know about it.

To solve this issue, you really have to address your servers’ behavior. While it may seem easier to simply replace these team members and move on to better candidates, it’s worth considering why this attitude problem is coming up in the first place – especially if it’s happening with other staff as well.

Why Servers Aren’t Responding to Your Sales Training

The majority of your serving staff will be from the millennial generation – those aged between 18 and 34. These young people witnessed the collapse of the economy due to ‘evil corporations’. They have also been inundated with advertisements since birth. Unsurprisingly, they trust peer review sites and social…