MRM EXCLUSIVE: What Happens to Your Tickets When the Internet Goes Down?

At the heart of any business is the point of sale — it’s one of the most integral but somewhat tenuous parts of running any business. Unfortunately, it takes just one outage — of internet connectivity, of the POS service provider, or of any third parties used for payment processing — to bring it all crashing down. Understanding the cause of any outage and how to troubleshoot are pertinent to maintaining exemplary service during such incidents. Lengthy outages disrupt employee productivity and can result in lost tips and lower overall revenue because of slower turnaround times and dissatisfied guests. North American companies have cited losses of up to $700 billion annually as a result of IT outages. In 2015, Starbucks reported a loss of several million dollars within just a few hours of a point of sale system failure. As more restaurants shift to cloud-based platforms to manage POS logistics, preparedness for service interruptions is critical. As more restaurants shift…