MRM EXCLUSIVE: Tips for Becoming a Successful Restaurant Host

For a host, it’s important to make a good first impression on each customer. The few minutes a host spends welcoming a guest to the restaurant will set the rest of their team up for success. Although this article focuses on best practices for hosts, the following tips can improve workflow for employees in every part of a restaurant.

Anticipate Your Guests’ Needs 

In every role, it’s a good idea for employees to arrive at work five to ten minutes early to prepare for the day. This is doubly true for restaurant hosts. They should arrive at the restaurant early enough that they can review the reservation list before guests start to arrive.

If your restaurant utilizes a guest management platform, hosts will automatically have access to all the details they need about reservations and digital details about the guests. The data in your guest management software will also include names, food allergies, and special event types so every guest can receive VIP treatment, even from…