Survey Says: Restaurateurs Are Making Expansion Plans

6 Min Read By MRM Staff

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. Ninety-four percent of operators are planning some form of expansion and more than half of the  600 U.S full service restaurants surveyed plan to introduce catering services. 

Additionally, the report found that AI is already part of mainstream restaurant operations as 89 percent of operators surveyed are already using it in their restaurants in some way. The top three ways operators are using AI are through digital assistants (35 percent),  chatbots (34 percent) and predictive analytics/reporting (31 percentt). 

To delve more into the results, Modern Restaurant Management (MRM) magazine reached out to Matt Zibell, VP Technology at TouchBistro.

What results did you find surprising and why?I think I was most surprised by…